Personal data processing policy

1.3.1.  identification data (in particular name and surname or identification number and tax identification number in the case of entrepreneurs),

1.3.2.  contact details (in particular address, email address and telephone number),

1.3.3.  order and transaction data (in particular, the goods and services ordered, the payment and shipping method selected and other information related to the order),

1.3.4.  communication data (in particular the content and other data associated with communications between us and you),

1.3.5.  registration and setup data (in particular, data associated with your user account if you register with us and data about the settings of our services),

1.3.6.  data about the use of our website (in particular, IP address, data about your device, data collected using cookies or data about what you do on our website).

2.12.1.  We retain the data associated with a user account for the lifetime of the account until it is deleted.

2.12.2.  In the case of legal and other proceedings, we process your personal data to the extent necessary for the duration of such proceedings and for the remainder of the limitation period after the conclusion of such proceedings.

2.12.3.  For the purpose of sending commercial communications to customers, we process your personal data until you opt out of receiving commercial communications.

2.12.4.  In order to send you commercial communications based on your consent, we process your personal data until you withdraw your prior consent to the processing of your personal data.

2.12.5.  In order to comply with legal obligations, we process personal data for the period necessary to comply with these obligations.

3.1.1.  IT service providers and other technology suppliers,

3.1.2.  operators of analytical and marketing tools,

3.1.3.  providers of communication tools,

3.1.4.  operators of customer satisfaction programs, e.g. Verified by Customers (Heureka.cz).

3.2.1.  our suppliers involved in the performance of the contract, in particular carriers and payment system operators,

3.2.2.   operators of advertising systems and social networks.

They are providers of the following platforms and services:

Hosting and server service providers

• Poskytovatel služby Upgates, provozované společností EVici webdesign s.r.o., sídlem Petra Bezruče 139, 747 91 Štítina;
• Forpsi.com – hosting webu INTERNET CZ, a.s., Ktiš 2, 384 03, KTIŠ, Czech Republic

Analytical tools

• Google Analytics – website traffic statistics
  Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
• ECOmail - ECOMAIL.CZ, s.r.o., Na Zderaze 1275/15, 120 00 Praha 2,

Marketing and customer support

• ManyChat –  FB messenger
  ManyChat, INC.220 Golden Oak Dr, Portola Valley, CA, 94028, United States.
• Facebook pixel
  Facebook Ireland Ltd, 4 Grand canal square, Dublin 2, Irsko, VAT IE9692928F
• Sklik, Seznam.cz, a.s., Radlická 3294/10, 150 00 Prha 5, IČ: 26168685

4.1.1.  request the correction of inaccurate or outdated personal data, so if you find that the personal data we process about you is inaccurate or incomplete, you have the right to have it corrected or completed without undue delay,

4.1.2.  to request confirmation of whether processing is taking place and, if so, information relating to that processing to the extent provided for in Article 15 of the GDPR, as well as a copy of the processed data (we are entitled to charge a fee for additional copies to cover the necessary costs),

4.1.3.  in some cases, you have the right to have your personal data erased. We will delete your personal data without undue delay if we no longer need it for the purposes for which we processed it, or if you exercise your right to object to the processing and we find that we no longer have such legitimate interests that would justify such processing, or if it turns out that the processing of personal data by us is no longer in accordance with generally binding regulations. However, this right does not apply if the processing of your personal data is still necessary for compliance with our legal obligation, for archiving purposes, for scientific or historical research or statistical purposes, or for the establishment, exercise or defense of legal claims.

4.1.4.  exercise the right to restrict the processing of personal data. This right allows you in certain cases to request that your personal data be marked and not subject to any further processing operations - in this case, however, not forever (as in the case of the right to erasure), but for a limited period of time. We have to restrict the processing of personal data where you dispute the accuracy of the personal data before we agree what data is correct, or where we process your personal data without sufficient legal basis (e.g. beyond what we have to process) but you would prefer only to restrict the processing of such data before erasing it (e.g. If you expect that you would provide us with such data in the future anyway), or we no longer need the personal data for the above processing purposes but you require it for the establishment, exercise or defense of your legal claims, or you object to the processing and we are obliged to restrict the processing of your personal data for the period we are investigating whether your objection is justified.

4.1.5.  request the transfer of personal data in cases of processing based on your consent or on a contract,

4.1.6.  object to the processing of personal data based on our legitimate interest. We will stop processing your personal data unless we have compelling legitimate grounds for continuing to do so. If we object to marketing activities, we will cease these activities in any event,

4.1.7.  to object at any time to the processing of your personal data for the purpose of sending you commercial communications, just as you may withdraw your prior consent to the processing of personal data for other purposes at any time, unless the processing is for the purpose of fulfilling our contractual obligations, for the purpose of fulfilling our legal obligations or for any other purpose arising from our legitimate interests.

4.2.1.  by email at info@senteso.cz.

5.2.1.  storing your choices in connection with your order,

5.2.2.  saving site settings,

5.2.3.  ensuring IT security.

5.3.1.  to provide traffic analysis and website usage, including third party cookies,

5.3.2.  for advertising purposes to display tailored advertising on our and other websites, including third party cookies,

5.3.3.  linking to social networks, including third-party cookies,