Frequently Asked Questions
FAQ
1. Choosing products
I’m not sure what to choose — can you advise?
Absolutely — we’re happy to help via:
- Phone: +420 601 123 606
- E-mail: info@senteso.com
- Online chat on the shop
Check our guides and blog with practical tips and size advice:
2. Ordering & account
How can I place an order?
The quickest way is right here at www.senteso.com. We can also take orders by phone.
Do I need to register?
No — you can checkout as a guest. Creating an account helps with order history, loyalty points and faster returns/claims.
3. Payment
Which payment methods do you accept?
- Online card via Stripe
- PayPal
- Bank transfer
Details: Shipping & Payment
How do I apply a discount code?
Enter your code in the “Discount code” field in the cart — the price updates instantly. If anything fails, just message us.
4. Shipping
How fast do you ship?
Items in stock are typically dispatched within 1–2 business days after payment.
Which carriers do you use & what are the rates?
- PPL – delivery to your address (from ~€5.5)
- GLS – delivery to your address (from ~€8)
Full info & current rates: Shipping & Payment
The parcel is damaged — what should I do?
Don’t accept the parcel or contact us immediately and add photos of the damage — we’ll sort it out for you.
5. Returns & exchanges
What are the return conditions?
- Return within 14 days of delivery (no reason needed).
- Items only tried on at home, not used for training.
- Original packaging, tags and accessories included.
How do I return or exchange — step by step?
- Fill in the online form: Returns & Exchanges form
- Pack the item securely in the original packaging.
- Schedule a GLS pickup: book GLS pickup (the service fee is deducted from your refund).
Service fee: €6.00 — deducted from the refund.
When will I get my refund?
Refunds are issued by bank transfer within 14 days of receiving your return (or proof of dispatch), in line with our Terms & Conditions.
What can’t be returned?
- Items without tags, damaged or used beyond normal try-on.
- Hygiene products (e.g., mouthguards) for hygiene reasons.
6. Complaints (warranty claims)
How do I submit a claim?
- Complete the online form: Online complaint form
- Add a short defect description and photos (and invoice/receipt).
- Follow the instructions we send by email.
You can send the claimed goods via GLS using the same link: book GLS pickup. If the claim is approved, we cover shipping; if it’s rejected, the shipping cost (typically €6.00) may be deducted from your refund.
More details: Claims Policy
7. Special services
Personalization (print/embroidery)
We can add your name, nickname or club logo to gloves, guards and apparel.
Personalization details · Request a quote
Note: Metallic colors (gold/silver) may differ slightly from on-screen previews.
Gym outfitting & club cooperation
We supply full gym setups (bags, rings, tatami, gloves) and prepare individual quotes for clubs and coaches.