Frequently Asked Questions

1. SELECTION OF GOODS

I don't know how to choose a product, can you help me?

Yes, of course. Contact us by phone, via our chat or by email at Info@senteso.com.

2. PURCHASE

How can I order?

The easiest way to order the goods is through our online shop www.senteso.com.

3. DO I HAVE TO REGISTER WITH YOU FOR MY FIRST PURCHASE?

No. You can shop without registering.

4. PAYMENT

How can I pay for goods in the e-shop?

You can pay directly by credit card when ordering online using ComGate, Paypal, bank transfer or cash on delivery.

How to redeem the discount code?

If you have a discount code you want to apply, enter it in the discount code box. The discount will be immediately written into the final price. If you have a problem with applying the discount code, please contact us, we will be happy to help you.

5. SHIPPING OF GOODS

How long after ordering will you send the product to me?

If the ordered goods are in stock, we usually send the package the next working day after the order is placed;

What if the courier doesn't reach me at home?

If you are not at home, the courier will contact you by phone or by e-mail to inform you of an alternative time. 

How much is the shipping?

Shipping is determined by the weight and size of the package and varies according to the carrier you choose as well as the method of payment.

What if the parcel is damaged?

Do not accept goods from the shipping service! If this happens, do not worry, but contact us immediately by phone or email. We will need photographs of the damaged parcel from you. 

 

6. RETURNS AND REFUNDS

How can I return goods?

You can return the goods according to the law within 14 days of purchase. Please note that the item must not be used (only tried on at home without any training wear etc.) and must be returned in its original packaging and with all accessories. It must not be damaged in any way and the shipping charge is at your expense. You may return the item as per law within 14 days of purchase. The return form can be downloaded HERE.

How do I claim goods?

Goods can be claimed within the warranty period by sending them to the address of the e-shop. The complaint procedure is specified in the terms and conditions. Complaints are governed by the applicable Civil Code and the Consumer Protection Act. The claim form can be downloaded HERE.