Frequently Asked Questions

1. SELECTION OF GOODS

I don't know how to choose a product, can you help me?

Yes, of course. Contact us by phone, via our chat or by email at Info@senteso.com.

2. PURCHASE

How can I order?

The easiest way to order the goods is through our online shop www.senteso.com.

3. DO I HAVE TO REGISTER WITH YOU FOR MY FIRST PURCHASE?

No. You can shop without registering.

4. PAYMENT

How can I pay for goods in the e-shop?

You can pay directly by credit card when ordering online using ComGate, Paypal, bank transfer or cash on delivery.

How to redeem the discount code?

If you have a discount code you want to apply, enter it in the discount code box. The discount will be immediately written into the final price. If you have a problem with applying the discount code, please contact us, we will be happy to help you.

5. SHIPPING OF GOODS

How long after ordering will you send the product to me?

If the ordered goods are in stock, we usually send the package the next working day after the order is placed;

What if the courier doesn't reach me at home?

If you are not at home, the courier will contact you by phone or by e-mail to inform you of an alternative time. 

How much is the shipping?

Shipping is determined by the weight and size of the package and varies according to the carrier you choose as well as the method of payment.

What if the parcel is damaged?

Do not accept goods from the shipping service! If this happens, do not worry, but contact us immediately by phone or email. We will need photographs of the damaged parcel from you. 

 

6. RETURNS & EXCHANGES (FAQ)

Return period
You may return goods for any reason within 14 days of receipt.

Condition of returned items

  • Unworn, only tried on at home.

  • Original packaging, tags, and accessories must be intact.

How to return or exchange

Complete the online form: https://www.senteso.com/form-for-withdrawal-from-the-contract

  1. Pack the items in their original packaging.

  2. Schedule a pickup via GLS using this link: https://www.gls-returns.com/#/m/rokcorp. The service fee is €4.00, which will be deducted from your refund. If your claim is accepted, we cover the shipping cost; if it is not accepted, we reserve the right to charge you the full shipping cost.

Refunds
Refunds are issued by bank transfer within 14 days of our receipt of the returned goods.

Non-returnable items

  • Items without tags or showing excessive wear or washing.

  • Hygienic products

7. CLAIMS (FAQ)

To submit a claim for a defective product, complete the online claims form: https://www.senteso.com/complaint-form