Contact Us – Senteso Customer Support
Contact us – we're here to help
Need help choosing the right boxing gloves, finding the correct size for your BJJ gi, or checking the specs on our protective gear? Have a question about your order or delivery? Our team of combat sports specialists is ready to help – fast, personal and professional.
Customer Support
E-mail: info@senteso.com
Phone: +420 601 123 606 (Mon–Fri 9:00 AM – 4:00 PM CET)
Feel free to reach out anytime. When possible, we respond outside working hours and on weekends too.
Billing & Correspondence Address
ROK corp s.r.o.
Lipůvka 350
679 22 Lipůvka
Czech Republic
Company ID (IČO): 14235251 | VAT ID: CZ14235251
Registered at the Regional Court in Brno, file no. C 127314
Payment Details
Account Number: 6304794/967
IBAN: BE75 9676 3047 9451
Returns and Complaints
How do I return an item?
Unused items can be returned within 14 days. Fill out our Online Withdrawal Form and we'll arrange a carrier pickup for you.
How does the complaint process work?
Fill out our Online Complaint Form. In most cases, sending photos of the defect by e-mail is enough – you don't need to ship the item back straight away. Always contact us first and we'll find the fastest solution.
Where do I send the return package?
Returns and complaints address: ROK corp s.r.o., Lipůvka 350, 679 22 Lipůvka, Czech Republic. We recommend using our carrier pickup service first – contact us and we'll handle it.