Online complaint form

Need to file a claim?

Dear customer, from now on we accept claims exclusively online through this form.

How to proceed:
- Enter your order and invoice number.
- Describe the defect and attach photos of the defect and the invoice.
- Submit the form and you will receive an automatic confirmation.

Schedule a pickup via GLS using this link: https://www.gls-returns.com/#/m/rokcorp. The service fee is €4.00, which will be deducted from your refund. If your claim is accepted, we will cover the shipping cost; if it is not accepted, we reserve the right to charge you the full shipping cost.

Next steps:
- Within 3 business days, we will inform you by email about the next steps.
- In more complex cases, we may ask you to send the defective goods for inspection. The confirmation email will include detailed instructions and the shipping address.

Warranty and exclusions:
- 24-month warranty from the date of receipt.
- Mechanical wear and gifts cannot be claimed.
- Consumer claims are handled within 30 days by law. Business claims cover only defects existing at receipt.

For more details, please visit the Terms and Conditions section on our website.